KnockList Support

Email is the active support path during the KnockList pilot. We acknowledge ordinary requests within two business days and prioritize lockouts, active-shift failures, privacy requests, and suspected security incidents.

• Your name and work email.
• The organization, campaign, and assigned turf, if relevant.
• Device type and KnockList version.
• What you expected, what happened, and the approximate time.
• Whether work is still pending offline. Do not delete the app before support confirms a safe recovery path.

Ask your organization's data steward or manager to confirm the source, license or public-record authority, jurisdiction, approved fields, retention date, and mapping decisions. KnockList support cannot approve a data source or override a prohibited field on behalf of a campaign.

The first mobile release does not request the operator's device location. It displays campaign-assigned stops and road-route geometry. A user may choose to open a stop in the device platform's external mapping app; that service and connectivity can affect turn-by-turn directions, while saved stops and outcomes remain separate.

Check the pending-operation count before signing out or reinstalling. If a phone or tablet is lost, an organization manager should revoke the device immediately and contact support. Revocation prevents new downloads; assigned offline data is purged according to the device's next contact and assignment-expiry controls.

Only an organization owner or billing administrator can manage subscription billing. Card details are handled by the hosted payment provider. Include the organization name and invoice or session identifier—not a full card number—in a billing request.